Support
A question, a bug, a purchase that did not go through? Write to us, a human answers, usually within two working days.
Email: bonjour@agencedebord.com
Tell us your iPhone model, your iOS version and, if it is about the leaderboard, your player name.
Questions
I bought coins but did not receive them.
Close Frutelia completely and open it again with a connection: the purchase is checked again with Apple. If the coins still do not show, write to us with the date of the purchase and the receipt Apple sent you by email.
How do I get a refund?
Purchases are processed by Apple, so refunds are too: go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
I lost my best score after reinstalling.
On iPhone, Frutelia keeps your leaderboard name and player identity in the keychain: after a reinstall on the same device you get them back, and your best score stays on the world leaderboard. Coins, the record shown in the game and the current game are stored in the app and are deleted with it.
How do I change my leaderboard name?
Open the leaderboard in the game and type a new name (3 to 16 letters, digits, spaces, dots or dashes). Offensive names are refused.
The leaderboard does not load.
The leaderboard needs internet. Check your connection and try again; the game itself keeps working offline.
How do I delete my data?
Write to us with your leaderboard name and we will delete your entry. Everything else is anonymous; see the privacy policy.
See also: how to play · privacy policy · terms.